Option 1: delete it in the app
This is the quickest way, and it takes effect straight away.
- Open the Creators HQ app and sign in.
- Go to Profile and scroll to the bottom.
- Tap Delete account.
- We email a confirmation code to the address on your account. Enter it to confirm.
You are signed out on every device and the account is removed.
Option 2: ask us by email
If you can no longer open the app, or you registered for a session on this website without an account, email contact@creatorshqnepal.com from the address you used with us, or use the button below. Tell us your name and the email or phone number on the account. We may ask you to confirm it is you before we act, and we will reply once it is done.
What is deleted
- Your profile: name, photo, email, phone number, bio and social links.
- Your sign-in details and every active session.
- Your saved preferences, favourites and device notification tokens.
- Registrations and enquiries you sent through the website, when you ask us to remove them.
What we may keep
Some records have to be kept even after your account is gone, such as payment and invoice records that tax and accounting rules require us to hold, and records we need to prevent fraud or settle a dispute. These are kept only for as long as that purpose lasts, and are no longer linked to a usable account.
Before you go
- Deleting an account cannot be undone. Points, membership tier, bookings and passes are lost.
- Cancel any upcoming booking or session seat you still want refunded before you delete.
- If you only want fewer messages, you can turn notifications off in your phone's settings instead.
How we handle your information in general is described in our Privacy Policy.